At Numoya, we are dedicated to providing you with the best hair tools for fast and easy styling. If our product does not meet your expectations, we aim to make the return process as smooth as possible.
Timeframe: You have 30 days from the delivery date to request a return—even if you have used the product.
Condition: To be eligible, the product must be returned in its original condition. This means the item should be exactly as it was sent and must be returned with its original box.
Step 1: Contact our customer service team at support@numoya.com.
Step 2: Provide your order number and a brief explanation of why you are returning the product or how we might improve it.
Customer Responsibility: You are responsible for the return shipping costs unless:
The return is due to an error on our part, or
The product is defective or the wrong item was sent.
Defective/Wrong Item: If the product is defective or incorrect, we will cover the cost of a replacement and ship it out as soon as we can.
Note: Shipping delays caused by customs clearance (which are beyond our control) are not valid reasons for a return.
Reporting: Please contact support within 14 days of receiving the product if you need to report a defect or an incorrect item.
Inspection: Once we receive and inspect your returned product, we will notify you of our decision.
Processing Time: If approved, your refund will be issued to your original payment method within 7 business days.
Bank Processing: Depending on your financial institution, it may take additional time for the refund to appear in your account.
Option: If you wish to exchange your product for a different size or model, please indicate this when initiating your return.
Availability: Exchanges are subject to product availability.
Exclusions: Limited edition items or special offer items are non-returnable.
Immediate Action: If you receive a defective or damaged product, please contact our customer service team immediately.
Verification: To help us verify the issue and expedite your claim, please include a clear picture or video showing the damage.
Next Steps: We will provide instructions on how to return the product and arrange for a replacement or refund.
Time Limit: Orders can only be canceled within 12 hours of purchase.
How to Cancel: Please contact our customer service team at support@numoya.com.
For any questions or concerns regarding our return policy, please email our customer service team at support@numoya.com.
This refund policy applies to all countries.
